HAVE QUESTIONS?

Here are answers to some of our most frequently asked questions.

How Do I Know If I Need A New Roof?

Throughout the hot and cold seasons, composite shingles have a tendency to expand and contract. This process can cause small gaps to form and the adhesive of the silicon to deteriorate. These symptoms are basic wear and tear issues that develop gradually over a long period of time. It’s never a bad idea to get your roof inspected for the possible damages before it’s too late!

When Should I File A Claim?

Under obvious extreme conditions, you should definitely contact your insurance company to report a claim. However, for minor leaks or damages that can cost less than your deductible, we urge you to consider using your insurance company to assist you with larger repair issues such as a roof replacement. Someone from our team can conduct a free inspection at your convenience to provide you with the best course of action as well as provide you with insurance assistance.

Does A Claim Raise My Premium & Can My Insurance Company Drop Me?

For wind and hail claims, your insurance company can not drop you or raise your premium due to you placing a new claim. In cases of massive catastrophe, the cost of an insurance company’s national average may raise a small amount in order to make up for the loss to stay in business.

How Long Does It Take To Process A Claim?

Depending on your insurance adjusters’ workload, weather conditions, and other factors, it can take approximately 5 to 10 business days for your insurance company to process the claim for you.

What Is The Length Of Time For A Full Roof Replacement?

Under city ordinance, we can begin the tear-off process no earlier than 7 am and begin heavy machinery no earlier than 8 am. Typically, a re-roof of just one layer of shingles on a one-story house will only take just one day! Facing unexpected additional construction, large roof replacement projects, or a number of other scenarios, will take no more than just two full days for a full roof replacement including a thorough clean-up. All work is dependent upon weather conditions.

Do You Provide Roofing Services In My Area?

We serve the entire Middle Tennessee area. Give us a call to see if we service your area!

Do I Need To Be Present For The Free Inspection?

In order for a member of our team to provide you with the most accurate assessment, it may be in your best interest to be present during our inspection. There may be vital questions that can be of concern to you regarding your roof and/or your property that we might need to explain and demonstrate situations to you in person. We are committed to providing convenience to our customers, and we are excellent at working with your schedule.

Is Is Safe To Place A Second Or Third Layer Of Shingles On Top Of Each Other?

Under any circumstances, it is absolutely not a wise decision to “over lay” or install multiple layers. Installing two or three layers can put up to 720lbs per 100sq ft of additional weight on your roof! This can cause a tremendous amount of permanent cosmetic damages such as bowing effects in your decking sheets. Multiple layers can also put excessive weight on your rafters that can cause them to split and even possibly crack or even break.

What Are The Benefits Of Proper Ventilation?

Increasing the amount of proper ventilation in your attic can significantly reduce your utility bill, and prolong the life span of your shingles.

Music City Roofers
Customer Testimonials

My experience with Music City Roofers was top notch from the beginning when I met with Pete Kerber. He is an excellent representative for your company. He was professional, friendlyAnd considerate. He responded immediately to my texts and keptMe informed during the process. It was a pleasure working with Pete and I’m very happy I chose Music City Roofers.
Betty Howard
Betty Howard
I had a fantastic experience with Music City Roofers, and I would highly recommend them to anyone who needs roof repair or replacement. After a recent storm, I found a shingle in my yard and called my insurance company for a recommendation. Their first suggestion was to call Music City Roofers, and I'm so glad they did! Tom Wyrick came out to my home and did a free roof inspection. He found damage in several areas, and he worked closely with the insurance adjuster from beginning to end.Even though MCR came highly recommended, I did my homework in interviewing several other companies. However, they couldn't compete with MCR's 50-year labor warranty, which no other company offers. (Other companies provide the manufacturer warranty for the shingles but not the labor). The warranty, along with Tom's responsiveness and professionalism, convinced me they were the best company for my job.Before the day of the install, I sent specific instructions for the crew. My HOA is extremely particular, and the houses in my neighborhood have very small yards. MCR was diligent to follow all instructions and they went above and beyond to protect my property and my neighbor's new landscaping. My full roof replacement was a seamless process, and I'm thrilled with the results.Thanks to Tom and my project manager, Kyle. I appreciate you both so much! And Mack and the whole roofing crew--you were amazing in your efficiency and care for my home while you completed the job. I'm so grateful!
Rachel Morrell
Rachel Morrell
Everyone from Travis to the work crew and crew supervisor was professional and a pleasure to deal with. Roof looks great, I highly recommend these guys if your having any roofing problems.
Dropping Dimes
Dropping Dimes
My experience with Music City Roofers was beyond amazing. Pete Kerber worked me from beginning to the final completion of the project. He was professional, kind, knowledgeable, patient and so easy to work with. If I could give him a 100 star rating, I would!!I never felt rushed or pushed to make any decisions. Any questions that I had were answered quickly and efficiently. My roof looks amazing! It has made my home look brand new. The project manager who oversaw the installation was awesome as well. I am beyond pleased and I highly recommend Music City Roofers to anyone!!!!
Lekethia Sanford
Lekethia Sanford
We recently had a full roof replacement by MCR. Working with Tom Wyrick was refreshing, he did everything he said he would do. The process was seamless and the work is well done. Everyone who represented their company was very professional, courteous, and hardworking. MCR was the smart choice for us!
Penny Combs
Penny Combs
I am very happy with my experience with Music City Roofers! As difficult as it is sometimes dealing with an insurance company, they made the process much less difficult! Zack and everyone involved did a great job keeping me informed, and the guy’s who installed our new roof were efficient and cleaned everything up like new before they left.
James Bell
James Bell
Kevin was assigned to my job. We had tree and wind damage. My insurance wasn’t going to cover what needed to be done. Kevin kept at them and my job was finally finished. Music City did a fantastic job, on time, and the workers were very professional. We’ll done everyone.
Tim Waterhouse
Tim Waterhouse
They were extremely professional from the sales associate that walked me step by step through all the new roof details to the workers and job site foreman. They kept in touch through the entire process and even worked with my insurance company making the entire process seamless.
Debra Brodsky
Debra Brodsky
These guys were top-notch professionals from the very beginning. I worked with Kevin, who was seasoned with knowledge and experience. He assessed my roof, and was able to work with my insurance company immediately. He puts the client first, and I couldn’t be happier with the end result. I would recommend Music City Roofers to anyone, and I will use them again in the future.
Kyle Loeffel
Kyle Loeffel

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