Have Questions?

Here are answers to some of our most frequently asked questions.

How do I know if I need a new roof?

Throughout the hot and cold seasons, composite shingles have a tendency to expand and contract. This process can cause small gaps to form and the adhesive of the silicon to deteriorate. These symptoms are basic wear and tear issues that develop gradually over a long period of time. It’s never a bad idea to get your roof inspected for the possible damages before it’s too late!

When should I file a claim?

Under obvious extreme conditions, you should definitely contact your insurance company to report a claim. However, for minor leaks or damages that can cost less than your deductible, we urge you to consider using your insurance company to assist you with larger repair issues such as a roof replacement. Someone from our team can conduct a free inspection at your convenience to provide you with the best course of action as well as provide you with insurance assistance.

Does a claim raise my premium and can my insurance company drop me?

For wind and hail claims, your insurance company can not drop you or raise your premium due to you placing a new claim. In cases of massive catastrophe, the cost of an insurance company’s national average may raise a small amount in order to make up for the loss to stay in business.

How long does it take to process a claim?

Depending on your insurance adjusters’ workload, weather conditions, and other factors, it can take approximately 5 to 10 business days for your insurance company to process the claim for you.

What is the length of time for a full roof replacement?

Under city ordinance, we can begin the tear-off process no earlier than 7 am and begin heavy machinery no earlier than 8 am. Typically, a re-roof of just one layer of shingles on a one-story house will only take just one day! Facing unexpected additional construction, large roof replacement projects, or a number of other scenarios, will take no more than just two full days for a full roof replacement including a thorough clean-up. All work is dependent upon weather conditions.

Are there services in my area?

We serve the entire Middle Tennessee area. Give us a call to see if we service your area!

Do I need to be present for the free inspection?

In order for a member of our team to provide you with the most accurate assessment, it may be in your best interest to be present during our inspection. There may be vital questions that can be of concern to you regarding your roof and/or your property that we might need to explain and demonstrate situations to you in person. We are committed to providing convenience to our customers, and we are excellent at working with your schedule.

Is it safe to place a second or third layer of shingles on top of each other?

Under any circumstances, it is absolutely not a wise decision to “over lay” or install multiple layers. Installing two or three layers can put up to 720lbs per 100sq ft of additional weight on your roof! This can cause a tremendous amount of permanent cosmetic damages such as bowing effects in your decking sheets. Multiple layers can also put excessive weight on your rafters that can cause them to split and even possibly crack or even break.

What are the benefits of proper ventilation?

Increasing the amount of proper ventilation in your attic can significantly reduce your utility bill, and prolong the life span of your shingles.

Music City Roofers
Customer Testimonials

Music City Roofers was great to work with. You need a good salesman though to fight for you with your insurance company. The first person that came out met with the insurance adjuster and just rolled over when they said they wouldn't pay for it. I got another salesman who fought for me and helped me through the process. He got it approved and they did a fabulous job. They even worked on Thanksgiving to finish!
Melissa Jenkins
Melissa Jenkins
I am a current employee with Music City Roofers.The organization is unlike any other I have worked for in my 40 year career, family atmosphere, faith basedcompany.Leadership is in tune with employees’ needs,Customer’s needs, and always focused on doing what is right.This is the example of a leader in our local business community.
Rick Rury
Rick Rury
Music City Roofing showed up the morning after the December, 2021 tornado. They secured my home to prevent further damage, and were available to meet with the insurance adjusters. They are only a phone call or text away. Thank you Music City !
peggy dabbs
peggy dabbs
Music city roofers did a full roof replacement for me. They communicated well before and during the install. They cleaned up after themselves, showed up when they said they would, and followed up on quality and satisfaction after completion.
Jordan Lee
Jordan Lee
Replaced our roof and repaired water damage inside. Great communication and easy to work with.
Todd Oney
Todd Oney
Helped coordinate with my insurance company and did a nice job. Gutters were well-installed and look great.
Laura Koczaja
Laura Koczaja
A+++. They showed up when they said they would, and when they left you couldnt tell they had been there (except for the amazing new roof). They done excellent work and replaced my roof in about 7 hours. Would def. use again, although, I hope I never have to. Cant recommend enough!
Terry Edgin
Terry Edgin
We had unexpected roof damage to one of our rental properties. It was late and their crew just finished a roof in the next town over. With little notice, they drove to the property during the storm. They tarped the roof preventing further damage to the house and our tenants belongings. They were the 5th company we called. They were refered by a friend. In stead if closing up shop for the day, they worked late and helped! I am extremely grateful.The insurance adjuster said that Music City Roofers action prevented a lot of further damage and prevented the tenant from having to find another place to stay.Thank you!
Darren DoVanne
Darren DoVanne
Music City Roofers were top notch from start to finish. I never felt pressured prior to signing a work agreement. Every question I had was answered promptly and honestly. My assigned representatives (Trace Finch & Eli Allen) were extremely helpful in assisting with the insurance claim process. The materials used were high quality, and the work was timely and efficient. I would not hesitate to recommend Music City Roofers to anyone needing roof repairs or replacement.
Heather Jensen
Heather Jensen

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