Music City Roofers was great to work with. You need a good salesman though to fight for you with your insurance company. The first person that came out met with the insurance adjuster and just rolled over when they said they wouldn't pay for it. I got another salesman who fought for me and helped me through the process. He got it approved and they did a fabulous job. They even worked on Thanksgiving to finish!
I am a current employee with Music City Roofers.The organization is unlike any other I have worked for in my 40 year career, family atmosphere, faith basedcompany.Leadership is in tune with employees’ needs,Customer’s needs, and always focused on doing what is right.This is the example of a leader in our local business community.
Music City Roofing showed up the morning after the December, 2021 tornado. They secured my home to prevent further damage, and were available to meet with the insurance adjusters. They are only a phone call or text away. Thank you Music City !
Music city roofers did a full roof replacement for me. They communicated well before and during the install. They cleaned up after themselves, showed up when they said they would, and followed up on quality and satisfaction after completion.
Replaced our roof and repaired water damage inside. Great communication and easy to work with.
Helped coordinate with my insurance company and did a nice job. Gutters were well-installed and look great.
A+++. They showed up when they said they would, and when they left you couldnt tell they had been there (except for the amazing new roof). They done excellent work and replaced my roof in about 7 hours. Would def. use again, although, I hope I never have to. Cant recommend enough!
We had unexpected roof damage to one of our rental properties. It was late and their crew just finished a roof in the next town over. With little notice, they drove to the property during the storm. They tarped the roof preventing further damage to the house and our tenants belongings. They were the 5th company we called. They were refered by a friend. In stead if closing up shop for the day, they worked late and helped! I am extremely grateful.The insurance adjuster said that Music City Roofers action prevented a lot of further damage and prevented the tenant from having to find another place to stay.Thank you!
Music City Roofers were top notch from start to finish. I never felt pressured prior to signing a work agreement. Every question I had was answered promptly and honestly. My assigned representatives (Trace Finch & Eli Allen) were extremely helpful in assisting with the insurance claim process. The materials used were high quality, and the work was timely and efficient. I would not hesitate to recommend Music City Roofers to anyone needing roof repairs or replacement.
Music City Roofers replaced our roof in October 2021. They handled everything in a professional manner. They also did a great job cleaning up which really impressed us. We would highly recommend them.
Brent was professional, friendly & easy to work with. He helped me with my insurance claim & was prompt to respond to my questions. The job was done on time & the cleanup was amazing. I would definitely recommend Music City Roofers!
Fantastic customer service. Roof looks good. Was finished in less then a day. Fantastic work and service
Catherine Lemaire L.
Music City Roofers was great to work with! They took care of all the communication with my insurance company, which saved me a huge headache. The roof and gutters look great and were installed on time and on budget. Really friendly and helpful communication, too. I highly recommend this company.
Excellent team to work with - simple and easy. Carner was there from the beginning, always reaching out to ensure that we had what we needed. Communicated with date and time of when his team was to be onsite. Excellent work all round from the roof to painting the ceiling!
Music City Roofers helped me to file a claim in July 2021. The claim was denied by my insurance company but Music City Roofers advised me to keep a watch out for future damage. Fast forward to March 2022. Music City Roofers assisted me in filing another claim and this time it was approved by my insurance company. Music City Roofers' employees were very helpful and professional. They completed the job earlier than expected and they worked with me to change the color of my gutters to match my roof. I will recommend to my family and friends. Thank you Music City Roofers!
We had damage on our roof from a storm. Music City Roofers installed a whole new roof. I was impressed with how quickly they got the roof done and how clean they left our property afterwards. I would recommend and/or use them again.
Nathaniel and Jacob are awesome representatives of Music City Roofing. Could not have been more polite. They completed a minor detail that needed adjustment and did a great job.
Very quick, detailed, showed before and after photos, very polite. Fixed the concerns as needed. Thanks Jacob Jumper..
Music City Roofers are good people. They helped us with our roofing needs and cleaned up nicely. The owner is compassionate, helpful and understanding. Thank you MCR for working with us on our home.I would recommend this company.
Music City provided superior customer service and response time was awesome. Appreciate Jacob following up today!
The owner is compassionate and willing to work with homeowners. I would recommend this company.These were important to us when looking for a roofing company:ResponsivenessTransparent pricingTransparent contract agreementExperienced workers and supervisorsCorrect roofing suppliesOnsite delivery of roofing warrantyTrustworthy roofers and supervisors.High quality workmanshipWhen you have someone else working on your home, you always need to be involved to make sure things are done to your liking. No one is perfect and mistakes will happen, you just have to be there to understand the process and perhaps catch things if they go wrong.
Tim, Bryan, and Carlos have been wonderful to work with. My roof was damaged in recent storms and needed to be replaced. Tim got the installation scheduled fast and answered all my questions. Bryan checked in during installation and after to make sure I was pleased with the work as it was done. Carlos oversaw the installation, answered questions, and made sure the crew cleaned up when the job was complete. Would highly recommend this company to anyone!
Liz Combiths - Jacob Jumper repaired our downspout this morning. He was very professional and fixed the problem. Great Job Jacob!!
Very impressed with this company. I had some shingles blown off our roof during some recent storms. We called and they were able to see us right away. They were going to be just a few minutes late, and called to let us know. Fortunately the repair was simple, and they didn't try to push us to do a more extensive repair. The whole crew was polite and made sure they didn't leave a mess at our property. I would use them again, and highly recommend them.
The entire process was seamless. Professional. Good communication. Great clean up.
Professional & great customer service by Riley and his wife! Very responsive to our needs.
Would use again
Brent was the best customer service rep I've ever worked with over decades of homeownership. Oftentimes, reps don't bother to share details of the job and I often feel like I'm being talked down to. But Brent sat down with me for at least an hour following our contract approval to explain the steps along the way of replacing my roof so I would know what to expect. He was always available when I called and very responsive to my questions or any concerns. In the end the new roof looks great (from my perspective on the ground) and it all seems to be working just as it should. Thanks so much, Brent and Music City Roofers! Great job!
What a pleasant surprise! From the initial contact with Spence Newman, quote process and working with my insurance company everything went perfect. Great communication and the crews doing the installation were very professional and always on time. Great job guys!
George Jeremy C.
I'm the third house in our cul-de-sac to use Music City Roofers. Good job performed and quick to get the replacement roof done after agreeing to use them.
We had our roof replaced, and dealing with Music City Roofers could not have been easier. We got an appointment in 1 day, and had an estimate that was very competitive. The local contractor Riley was very professional and was a pleasure to deal with. He kept in contact throughout the whole process, sending pictures of areas that needed special attention. Riley's crew identified and repaired all damage prior to installation of the new roof. They only used the highest quality materials and did a great job. We could not have been more pleased. I would definitely recommend Music City Roofers for anyone needing roof work.
Music City Roofers did a great job on reinforcing my metal roof and gave me a great price. They are always there when you have questions or concerns. Very good experience!
Music City was very responsive to storm and hail damage and worked professionally with my insurance to install a new roof. I highly recommend this company for ur roofing needs.
They were incredibly easy to work with. Highly recommend them.
I dealt with Riley Wakefield and I highly reccomend him. He was excellent in explaining what was going on, the timing, and dealing with the Insurance company. Riley speaks "insurance" and was the best communicator I could have asked for with the adjuster.This home was a rental and so scheduling was a bit complicated. Riley scheduled around our and our tenants business.I can not say enough about this company.I would use them again tomorrow if I needed them.
They were great to work with. They helped with my insurance company, walked through the roofing lingo and explained things in easy to understand terms. They came when they promised and did a professional job.
Mary Lynn H.
They were very attentive to my needs.
Thorough explanations. On time. Good clean up.
It is great to know that customer service is still alive. Riley and Valerie Wakefield of Music City Roofers responded to my roof inquiry with great professionalism, timeliness, knowledge and follow up. They went above and beyond in servicing my inquiry. You can bet that my future roofing needs will start with a phone call to this roofing team (Riley and Valerie). Thank you.Chris
Music City Roofers is a Roofing Contractor as well as a General Contractor, state license #67506, fully insured, bonded, and a proud member of the Better Business Bureau with an A+ Rating. MCR was voted by the people of Brentwood the Best Roofer award and has the highest online 5 star ratings in Nashville, Tennessee.